MINIMUM SYSTEM REQUIREMENTS

To view this streaming content, you need to use a computer that meets or exceeds the following minimum system requirements.

•   COMPUTER: Pentium III 900MHz with 128MB RAM, or equivalent computer
•   OPERATING SYSTEM: Windows 2000+, Mac OS9+
•   BROWSER: Microsoft Internet Explorer 5.0 or above, Netscape 7.2+, Firefox 1.0.3+, Safari (OS9+), AOL 8+; COOKIES MUST BE ENABLED
•   AUDIO: Functioning sound card with attached speakers installed.
•   INTERNET CONNECTION: A 56kbps or better Internet connection
•  PLAYERS & PLUGINS: Flash Player 7 or higher. Most viewers will either already have this plugin installed, or the plugin will auto-install when the viewer comes to the content launch page. Click below to manually download and install the latest Flash player.

In addition to the minimum system requirements listed above, make sure your browser is set at its default levels. In particular, check to make sure that your security level is set to the default level "Medium." To do this go to "Tools", then "Internet Options", then "Security", then set slider to "Medium".

If you do not usually install plugins or update programs on your company computer, be sure to check with your IT administrator to make sure that your company will allow such installation.

If you still have questions, please review our frequently asked questions for solutions to the most common streaming media problems.

FREQUENTLY ASKED QUESTIONS

Why doesn’t the video play?
If the video does not begin to play automatically, please try closing the player window and relaunching it. If that does not work, if you are on a network (especially a business network), it may be configured in such a way as not to allow streaming content to come through to your computer. Please contact your network administrator. You may also not have enough bandwidth throughput to support the streaming video version you chose. Please close the player and choose a lower bandwidth version from the launch page. If you do not know your incoming bandwidth rate, please click on the link in the middle of the sentence “Choose your connection speed - or click here for a recommendation.” on the launch page.

Why can't I hear any audio when the video is playing?
First, check your connections. Make sure your speakers are plugged into your sound card and your outlet. Make sure your speakers are turned on and the volume is turned up.
If you still cannot hear audio, try adjusting your volume from within your computer's control panel and from within the player. To adjust the volume on your Computer's Control Panel:

1.       Select Start, Settings, Control Panel and Sounds and Multimedia.

2.       Select the Audio tab and the Volume button under Audio Playback

3.       Turn up the volume. (If it is grayed out, your system is not configured for sound.)

To adjust the volume in the player, click on the + or - buttons next to the little loudspeaker icon below the lower right portion of the video window.

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